I placed my order on a Standard delivery, when will it be delivered?
A: Standard orders placed can take up to 3 working days to arrive, once you have received your confirmation email. Orders placed after 2pm will be processed the next following working day.
I placed an order Next Day Delivery, what time can I expect to receive my parcel?
A: Next day orders placed before 2pm Mon-Fri can arrive between 8am and 6pm on the next working day (Mon-Sat), Next day Parcels will require a signature (the courier may leave a Next Day Parcel in a safe place or a calling card will be left so that you can arrange another date for delivery). Orders placed after 2pm will be processed the next following working day.
I placed an order for an overseas delivery, how long can this take?
A: Overseas parcels can take up to 14 working days to be delivered depending on it’s destination.
I am attempting to order 5 cards, although every time I type in the number 5, the Web site is still only showing 1, why can I not order the quantity I need?
A: This unfortunately means that there is only 1 of this item in stock. Please contact us via email for further information.
I have not received my Confirmation Email? Has my order been placed?
A: If you could contact us with the following details we will be able to check for you. We require your full name, post code, date and estimated time of order and the products ordered. Please also check your junk folder as you may security settings not allowing emails from Clintons.
I want to return an item as I no longer need it. Can I return it to a store?
A: All Web site returns must be returned via Post/Courier to the Website, Unfortunately Clinton cards Stores will be unable to refund or exchange any goods purchased on-line. (Please see Refund/Returns Section in customer support for more details)
I have returned an item to the web site for a refund, as I no longer need it, how long will it be before the funds appear back in my account?
A: Once the parcel has been received refunds can take up to 3 working days to appear in you account.
Do I need to set up an account to place an order?
A: No, setting up an account is optional. If you wish to create an account you can do this at any time, including at the end of checkout.
You'll be able to enjoy the following benefits through your Clintons account:
- Track your orders and review past purchases.
- Save your address and payment details so you can shop even quicker next time.
- Manage your account details, address book and email preferences.
- Special offers – get the low-down on any discounts and promotions
- Event reminders – never forget a birthday or anniversary again.
How do I create an account?
A: Click Log In at the top right hand side of the page. Enter your name, an existing email address and create a password.
I’ve forgotten my password – What should I do?
A: Click 'Log In' at the top right hand side of the page. Click on 'Forgotten your password’. Enter your email address. An automatic email will send the password directly to you.
If registered on the old site – will I be recognised?
A: Yes – however you will receive an email with a new password which you can then change.
Why isn't my promotional code working?
A: Once you are at the checkout stage please ensure you click the Apply coupon button. Also check the terms and conditions as there may be certain products excluded from the offer.
What is your security policy?
A: We want to make sure that you're safe and secure when you're shopping with us online. We operate 3D secure through 'Verified by Visa', which protects your card against unauthorised use and gives you peace of mind when shopping online. (Click here if you are not enrolled)
Verified by Visa involves two quick steps to authenticate your purchase.
First you’ll see the personal message that you provided when you signed up for Verified by Visa and that only you and your bank know about. This lets you know that the security screen you’re seeing is genuine
Then you’ll be asked to enter your Verified by Visa password.
Depending on your bank, the Verified by Visa security screen will look like this:
Please note refreshing the page or using the Back Button may disrupt your order.