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New Yankee Candle Store at Clintons
A: Standard orders placed can take up to 3 working days to arrive, once you have received your confirmation email. Orders placed after 2pm will be processed the next following working day.
A: Next day orders placed before 2pm Mon-Fri can arrive between 8am and 6pm on the next working day (Mon-Sat), Next day Parcels will require a signature (the courier may leave a Next Day Parcel in a safe place or a calling card will be left so that you can arrange another date for delivery). Orders placed after 2pm will be processed the next following working day.
A: Overseas parcels can take up to 14 working days to be delivered depending on it’s destination. Any customs duties owed are payable by the customer.
A: This unfortunately means that there is only 1 of this item in stock. Please contact us via email for further information.
A: If you could contact us with the following details we will be able to check for you. We require your full name, post code, date and estimated time of order and the products ordered. Please also check your junk folder as you may security settings not allowing emails from Clintons.
A: All Web site returns must be returned via Post/Courier to the Website, Unfortunately Clinton cards Stores will be unable to refund or exchange any goods purchased on-line. (Please see Refund/Returns Section in customer support for more details)
A: Once the parcel has been received refunds can take up to 3 working days to appear in you account.
A: No, setting up an account is optional. If you wish to create an account you can do this at any time, including at the end of checkout.
You'll be able to enjoy the following benefits through your Clintons account:
A: Click Log In at the top right hand side of the page. Enter your name, an existing email address and create a password.
A: Click 'Log In' at the top right hand side of the page. Click on 'Forgotten your password’. Enter your email address. An automatic email will send the password directly to you.
A: Yes – however you will receive an email with a new password which you can then change.
A: Once you are at the checkout stage please ensure you click the Apply coupon button. Also check the terms and conditions as there may be certain products excluded from the offer.
A: We want to make sure that you're safe and secure when you're shopping with us online. We operate 3D secure through 'Verified by Visa', which protects your card against unauthorised use and gives you peace of mind when shopping online. (Click here if you are not enrolled)
Verified by Visa involves two quick steps to authenticate your purchase.
First you’ll see the personal message that you provided when you signed up for Verified by Visa and that only you and your bank know about. This lets you know that the security screen you’re seeing is genuine
Then you’ll be asked to enter your Verified by Visa password.
Depending on your bank, the Verified by Visa security screen will look like this:
Please note refreshing the page or using the Back Button may disrupt your order.