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Customer Services

Store Queries

For queries relating to stores please email customercare@clintonsretail.com. For any other enquiries please call Head Office 0208 502 3711

Website Order Tracking

To check on the progress of your order, please call 0208 502 8661 quoting your order reference number. Our lines are open from 9.00am to 5.30pm Monday to Friday. You may also email us by quoting your order reference number on ecommerce@clintonsretail.com

Product Recall

Boofle 2015 Mum Mug/Chocolate Set

The Boofle Mum Mug/Chocolate Set was sold at Clintons stores in the months of February and March 2015. While there have been no reported injuries we have received several complaints of mugs cracking during use. In an abundance of caution we are voluntarily recalling this item. Note, the chocolate bar is not a part of this recall. If you own the above recalled item we ask that you stop using it immediately and return it to a Clintons store for a full refund. The chocolate bar can be retained. Please click to view the Safety Recall Notice

Boofle Hot Water Bottles

The Boofle 'Time to Snuggle' Hot Water Bottle was sold separately. The 'Keeping you warm & cosy Mum!' hot water bottle was sold as part of a gift set containing a mug . Laboratory testing indicated that these Boofle Hot Water Bottles have a stopper that is too small which poses a possible choking hazard to small children. In addition, the small size of the filling aperature and the funnel of these Boofle Hot Water Bottles make it potentially difficult to fill the hot water bottle without hot water spilling and causing a potential burn hazard. If you own one of the above Boofle Hot Water Bottles we ask that you stop using it immediately and return it to a Clintons store for a full refund. Please click to view the Safety Recall Notice

You may also return the item(s) to us at the below address. Be sure to supply us with your complete return mailing address.  A refund cheque, to cover both the cost of shipping, and the full purchase price, will be mailed out within 30 days of receipt.  If you have any questions, please email us at ecommerce@clintonsretail.com.

Clintons (Web Customer Services)
The Crystal Building
Langston Road
Loughton
Essex
IG10 3TH

 

This recall does not affect any other Boofle items and is in no way a reflection of the quality or standards of the Boofle License nor the rest of the Boofle branded products. 

VAT

VAT is charged at the rate applicable on the date that the goods or services are supplied.

Website Refunds & Returns Policy  

If not entirely satisfied with your purchase, please return it in a saleable condition within 28 days with your receipt for an exchange or full refund. This policy excludes food products and electronic services. This does not affect your statutory rights.

To return an item, please send it to us at the following address, quoting your order reference number and reason for exchange:

Clintons (Website exchanges)
The Crystal Building
Langston Road
Loughton
Essex
IG10 3TH
 

This does not affect your statutory rights.

Please click here to view the full terms and conditions of your order.

Store Refunds & Returns Policy

If not entirely satisfied with your purchase, please return it in a saleable condition within 28 days with your receipt for an exchange or full refund. This policy excludes food products and electronic services. This does not affect your statutory rights.

Goods purchased instore maybe returned back to a store on the grounds that they are faulty and exchanged for a replacement product(s) or an alternative product(s) of the same value.

This does not affect your statutory rights.

For Store enquiries please call 0208 502 3711.

Promotions and vouchers

From time to time, Clintons may issue promotional codes and vouchers for use on our website. To redeem these offers, please enter the relevant code when checking out your order. Each code is bound by the specific terms and conditions (including duration of offer) that are issued with it.

The promotional codes that we issue are only for use on our website, and not in our stores, unless specifically stated otherwise.

Special Orders

If you have a very specific order, that for any reason, our website cannot accommodate, then please contact us, outlining all the details of your enquiry, and we will respond to you as soon as possible.

Please contact us on ecommerce@clintonsretail.com

Security Policy

Shopping with Clintons is safe and secure.

We understand that when shopping online your credit card and financial security are of paramount importance. We take your security very seriously, which is why we have chosen to use online credit card processing facilities provided by Sagepay. No payment card data is retained or stored by Clintons on this website or elsewhere.

Online payments are processed securely through Sagepay. Sagepay is Level 1 PCI complaint - PCI DSS (Payment Card Industry Data Security Standards) is a security standard that applies to anyone who stores, processes or transmits cardholder data.

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