Returns Policy

If not entirely satisfied with your purchase, please return it in a saleable condition within 28 days with your receipt for an exchange or full refund. This policy excludes food products and electronic services. This does not affect your statutory rights.

You will return your item to us at your own cost. To return an item, please send it to us at the following address, quoting your order reference number and reason for exchange:

This does not affect your statutory rights.

Please click here to view the full terms and conditions of your order.

Please note; Balloon in a Box items follow a different policy as this is a personalised product. Please see here for further information http://www.clintonsretail.com/balloon-in-a-box/balloon-in-a-box-faq

If not entirely satisfied with your purchase, please return it in a saleable condition within 28 days with your receipt for an exchange or full refund. This policy excludes food products and electronic services. This does not affect your statutory rights.

Goods purchased instore maybe returned back to a store on the grounds that they are faulty and exchanged for a replacement product(s) or an alternative product(s) of the same value.

This does not affect your statutory rights.

For Store enquiries please call 0208 502 3711.