Customer Services

• Store Queries
• Website Order Tracking
• VAT
• Website Refunds and Returns Policy
• Store Refunds and Returns Policy
• Promotions and Vouchers
• Special Orders
• Security Policy

For queries relating to stores please email customercare@clintonsretail.co.uk. For any other enquiries please call Head Office 0208 502 3711

To check on the progress of your order, please call 0208 502 3711 quoting your order reference number. Our lines are open from 9.00am to 5.30pm Monday to Friday (excluding Bank Holidays). You may also email us by quoting your order reference number on customercare@clintonsretail.com

VAT is charged at the rate applicable on the date that the goods or services are supplied.

If not entirely satisfied with your purchase, please return it in a saleable condition within 28 days with your receipt for an exchange or full refund. This policy excludes food products and electronic services. This does not affect your statutory rights.

To return an item, please send it to us at the following address, quoting your order reference number and reason for exchange:

This does not affect your statutory rights.

Please click here to view the full terms and conditions of your order.

If not entirely satisfied with your purchase, please return it in a saleable condition within 28 days with your receipt for an exchange or full refund. This policy excludes food products and electronic services. This does not affect your statutory rights.

Goods purchased instore maybe returned back to a store on the grounds that they are faulty and exchanged for a replacement product(s) or an alternative product(s) of the same value.

This does not affect your statutory rights.

For Store enquiries please call 0208 502 3711.

From time to time, Clintons may issue promotional codes and vouchers for use on our website. To redeem these offers, please enter the relevant code when checking out your order. Each code is bound by the specific terms and conditions (including duration of offer) that are issued with it.

The promotional codes that we issue are only for use on our website, and not in our stores, unless specifically stated otherwise.

If you have a very specific order, that for any reason, our website cannot accommodate, then please contact us, outlining all the details of your enquiry, and we will respond to you as soon as possible.

Please contact us on customercare@clintonsretail.com

Shopping with Clintons is safe and secure.

We understand that when shopping online your credit card and financial security are of paramount importance. We take your security very seriously, which is why we have chosen to use online credit card processing facilities provided by Sagepay. No payment card data is retained or stored by Clintons on this website or elsewhere.

Online payments are processed securely through Sagepay. Sagepay is Level 1 PCI complaint - PCI DSS (Payment Card Industry Data Security Standards) is a security standard that applies to anyone who stores, processes or transmits cardholder data.