Balloon in a Box FAQ's

  • WILL MY BALLOON BE FILLED WITH HELIUM?

    A: All of our balloons come fully inflated with helium attached to a ribbon and weight and then delivered to you in a Balloon Box.

  • CAN MY BALLOONS BE DELIVERED ON A DATE OF MY CHOICE?

    A: Our website allows you to choose your own day of delivery when adding the item to your basket. We recommend getting your order in quickly to avoid disappointment as our dates fill up very quickly!  You can also add an address at this stage to have the Balloon sent straight to your intended recipient.

    We offer FREE weekday delivery on this product to Mainland UK (please see below for exclusions).

    Due to the nature of this product, regrettably it can only ship to Mainland UK at present. Exclusions include Northern Ireland, Ireland, Scottish Islands, the Islands, Europe and the Rest of the World.

    Important note: we cannot fully guarantee your selected day of delivery. We use DPD for our balloon deliveries and whilst 99% of our balloons arrive on the day you select, sometimes errors and issues beyond our control occur. DPD do an excellent job, but do have unexpected delays on occasions. If your balloon is delivered early (particularly Sunday/Monday deliveries) or 1 day later than expected then we will be unable to offer a refund. Please note that Sunday and Monday deliveries are at risk of being delivered early, DPD often upgrade these deliveries in order to move items through their network, this is rare but does occur and we have no control over this. We would recommend if the event date is important, that you select a delivery date the day before your desired date.

    Saturday and Sunday deliveries are charged at £4.98 and £4.99 respectively, this represents the upgrade cost that DPD charge.

    As we offer free weekday delivery and subsidised weekend delivery on all our Balloon in a Box items, these do not contribute to the free shipping offer for other items on the site when you checkout.

  • CAN I CHANGE MY SELECTED DELIVERY DATE?

    A: Sadly, this is not possible. Due to the way our system operates, this would throw a real spanner in the works! If you've chosen the wrong date and you need it changing, the only option is to cancel and refund your order. Then another order can be placed with the correct delivery date.

  • CAN I CHANGE MY DELIVERY ADDRESS?

    A: Yes! If once you've checked out you have entered the wrong delivery address, please let us know as soon as possible via our customer services email address customercare@clintonsretail.co.uk, be sure to include your name, contact details, order number, and be clear in the subject heading that this is a change of address for a Balloon in a Box order. Please also send us the correct address you would like this to be sent to. Please bear in mind, that if your delivery date is next day we may not be able to make any changes in time and our customer care team typically operate on a Monday to Friday basis.

  • HOW LONG WILL MY BALLOON FLOAT FOR?

    A: Float times can depend on the condition that the balloons are kept in. We advise for balloons not to be left in a car or anywhere to hot or cold. Our foil balloons can last anywhere between a couple of days up to a week or so and our bubbles have been known to last for months!

  • CAN I ADD A GIFT NOTE TO MY ORDER?

    A: Unfortunately we do not offer this service at present, but we will be looking to add in the future.

  • I AM DUE AN AGREED REFUND, HOW LONG WILL IT BE BEFORE THE FUNDS APPEAR BACK IN MY ACCOUNT?

    A: Once a refund is agreed, the funds can take around 3-5 working days to appear in your account.

  • WILL I RECEIVE ANY TRACKING INFORMATION?

    A: Yes, as we deliver via DPD all information regarding tracking will be available on their website. Once your order has been dispatched, you will receive a confirmation email that includes your tracking number. DPD will also be in contact either through text or email with a time and delivery slot for you - this then gives you the option for special instructions for example: 'Leave in a safe space' or 'Deliver to a neighbour'.

  • CAN I RETURN MY ITEMS?

    A: We are unable to accept inflated and personalised orders. Each product is personalised and designed for each individual customer and as a result, cannot be reused or resold.

  • MY BALLOON HAS ARRIVED AND IS DAMAGED?

    A: As balloon artists, our worst fear is a popped balloon! In the rare occasion that your balloon arrives deflated or damaged, our team are happy to look into this. If you've received a damaged item, please contact us within 24 hours of receiving your order via email. We will ask you for an image of balloon and how it arrived. If we receive photos after 24 hours of you receiving the order this will limit our investigations and how we can resolve the problem.

  • I HAVE A DISCOUNT CODE, CAN I APPLY IT TO MY BALLOON IN A BOX?

    A: Unfortunately discount codes are not applicable to this product.